At Alraheem Store, customer satisfaction is important to us. We aim to provide a clear and transparent return, refund, and exchange process for eligible purchases.
This policy applies to eligible orders delivered within India.
1. Return Window
Customers may request a return within 7 days from the date of delivery.
Return requests submitted after the 7-day return period may not be accepted.
2. Return Eligibility
We accept eligible returns for both:
Defective, damaged, or incorrect products
Non-defective products that meet our return conditions
To be eligible for a return, the product must be:
Products that have been used, altered, damaged after delivery, or returned incomplete may not be eligible for return.
3. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact Alraheem Store within 7 days of delivery.
Please provide your order details along with clear photographs or other evidence of the issue when requested.
After verification, we will provide the appropriate return, replacement, exchange, or refund instructions.
4. Exchanges
We accept exchanges for eligible products within 7 days of delivery, subject to product availability and the conditions stated in this policy.
If the requested replacement product is unavailable, we may offer an alternative product or an eligible refund.
5. Return Method
Approved returns must be sent back by courier/mail according to the return instructions provided by Alraheem Store.
Customers must contact us and receive return authorization and instructions before sending a product back.
Please do not return a product without first contacting Alraheem Store.
6. Return Shipping Cost
We provide free return shipping for eligible approved returns when customers follow the return instructions provided by Alraheem Store.
Customers should use the approved return method communicated by our team.
7. Restocking Fee
A 15% restocking fee based on the product price may apply to eligible non-defective returns.
For products returned because they were received damaged, defective, or incorrectly supplied by Alraheem Store, the applicable resolution will be determined after verification of the issue.
8. Refunds
Once we receive the returned product, it will be inspected to confirm that it meets our return conditions.
If the return is approved, the refund will be processed within 10 days after the returned product has been received and approved.
Refunds will normally be issued using the applicable original payment method or another appropriate method where required.
After we process the refund, additional time may be required for the amount to appear in your account depending on your bank or payment provider.
9. Non-Returnable or Ineligible Returns
A return may not be accepted if:
10. How to Request a Return or Exchange
To request a return or exchange:
Contact Alraheem Store within 7 days of delivery.
Provide your order number and details of the product.
Explain the reason for the return or exchange.
For damaged, defective, or incorrect products, provide photographs or other evidence when requested.
Wait for return authorization and return instructions from our team.
Send the approved product back according to the instructions provided.
Once received, the product will be inspected and the applicable refund or exchange will be processed.
11. Contact Us
For return, refund, or exchange requests, please contact Alraheem Store through the contact details provided on our website.
Alraheem Store India
We recommend contacting us before sending any product back so that we can provide the correct return instructions.
